We strive to ensure that we provide a high level of care and service to all our stakeholders.
We understand that sometimes things may go wrong.
We ask all parents to talk to the manager about anything that is worrying them however small at the earliest opportunity so that we can discuss this with you and ensure that we meet your expectations.
If things have gone wrong, please talk to a member of the management team as soon as possible. One of us is always available in the office or around the setting.
The manager will investigate all complaints and feed back to parents.
If you wish to make a formal complaint in writing, please do this to the nursery manager via the nursery email. We will contact you to arrange a meeting to discuss your concerns and respond to your complaint with the outcome of any investigation we carry out within 28 days.
What to do if you are still not happy
If you wish to escalate your complaint at any time, please contact us at contact@thelittlenurserygroup.co.uk
You may also contact our regulator OFSTED. Contact details for them are on the poster displayed on our notice board.
